Welcome to Thelishes.KL! By using our website, social media platforms, or placing an order with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Order & Payment
- All orders are confirmed once payment is received.
- We reserve the right to cancel orders that are unpaid or made outside our accepted delivery/pick-up zones.
- Prices may be updated from time to time, but confirmed orders will not be affected.
2. Delivery & Pick-Up
- We do our best to ensure your order arrives on time, but delays may occur due to traffic, weather, or third-party riders.
- For self-pickup, please collect at the agreed time to maintain product freshness.
- Thelishes.KL is not responsible for items left uncollected beyond the scheduled pick-up time.
3. Product Quality
- Our products are handmade and may vary slightly in shape, size or appearance.
- Food is best consumed fresh, on the same day. We are not responsible for issues arising from improper storage after delivery.
4. Refund & Return Policy
- We do not accept returns or provide refunds for change of mind.
- Any issues must be reported within 1 hour of receiving your order with clear photo/video evidence.
- Refunds or replacements will only be offered at our discretion (refer to our Return Policy).
5. Use of Content
- All content on our website and social media (images, logo, product names, etc.) belongs to Thelishes.KL and may not be used without permission.
6. Privacy
- Your personal information is handled in accordance with our Privacy Policy. We respect your data and will never share it with third parties without consent.
7. Changes to Terms
- We may update these terms from time to time. Continued use of our services implies acceptance of the updated terms.
Thank you for supporting a home-based local brand 💛
By ordering from Thelishes.KL, you’re not just buying food – you’re supporting a dream built from the heart (and a lot of cheese).
Thelishes.KL | (SSM: 202303049195)
Crafted with love, served with flavours.