At Thelishes.KL, we take great care in preparing every order with love and attention. As our products are freshly made-to-order and perishable, we practice a strict no return and no refund policy once the item has been delivered.
However, your satisfaction means everything to us! 💛
If you face any issue with your order, please contact us immediately within 1 hour of receiving your food. We will look into the matter and offer compensation or replacement on a case-by-case basis, depending on the situation.
Situations eligible for review:
- Wrong item received
- Major delivery issues (e.g. items damaged or spilled during delivery)
- Missing items
Not eligible for refund:
- Change of mind after order confirmation
- Minor dissatisfaction based on personal taste
- Late pick-up by customer (for self pick-up orders)
To report an issue, kindly WhatsApp us with:
- Your full name & order ID
- Clear photos/videos of the issue
- Time and date of receiving the item
We appreciate your understanding and support as a home-based business 💛
Let’s eat happy, together!
Thelishes.KL | (SSM: 202303049195)
Crafted with love, served with flavours.